What these terms cover. These are the terms and conditions on which helloromero (“helloromero.co.uk”) supply services to you. All terms are effective from the date of your electronic submission of order.
Please read these terms carefully before you submit your order to us. These terms tell you how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Amendment of Terms. helloromero.co.uk may at any time, at its sole and absolute discretion, change or modify this Agreement and any policies or agreements that are incorporated herein. Any changes or modifications will take immediate effect. Your continued use of the website or our services will constitute your acceptance of the amended Agreement. We will notify you by email 14 days in advance of any changes to our services. The obligation is upon you to ensure that the email you have provided to us is up to date. We accept no liability or responsibility for your failure to receive any email communications from us if such failure results from an inaccurate email address.
We provide website services on either a one off, monthly or yearly subscription/payment basis. Detailed information can be found on the "Website Maintenance" and "Quick Fixes" pages.
Our plans are supplied on a per-site basis. Websites that share the same codebase and show the same content (e.g. aliases) are deemed as one website for the purpose of our monthly packages. Independent sites run from the same web-space or codebase are seen deemed to be two separate websites. For the avoidance of doubt, WordPress multisites are classified as individual websites.
Your website will be deployed on either Amazon, Google Cloud or Digital Ocean servers. We will deploy your website on the platform that most fits your needs.
We offer a free migration service to help move your website from your previous provider to ourselves. This is a best-effort service. We will take reasonable care to move your site files and data but it is your responsibility to give us suitable access to retrieve the data and to check that the site has been migrated successfully. In some cases we may be able to migrate emails, DNS records and domain names also, but we do not warrant that we can move them successfully, or without interruption.
We reserve the right to change the hosting environment your website runs in: a) to reflect changes in relevant laws and regulatory requirements; and b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will be made on a “like for like” basis and will not affect your use of the hosting environment. The only circumstances where material changes will be made to your website hosting environment will be to provide you with an ‘upgrade’. You will be informed in writing of any changes that we make to the hosting.
We make no guarantee to defend your website from a denial of service attack unless that service has been specifically offered and agreed. If you think you may be a DDOS target you should purchase a DDOS mitigation service from a third party such as Cloudflare.
Hosting plans are subject to a fair use policy. Below is a rule-of-thumb for determining which projects fall within our definition of "Fair Use" and which do not.
Fair Use Examples:
Not Fair Use Examples: